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Contact:
Vincent Glaeser,
Program Director,
714-997-6548,
glaeser@chapman.edu
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Applied PC Technology -
Software
Course Number: CSCU 0021
Contact Hours: 16
Prerequisite: None
Description
Applied PC Technology – Software features 15
Interactive Lessons and +20 Hands-On, Step-By-Step Lab exercises on
diagnosing, troubleshooting, and repairing operating systems using the
latest PC Software.
Upon completion of this course, the student will be able to:
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Identify Tools, Diagnostic
Procedures and Troubleshooting Techniques for Operating Systems
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Identify Procedures and
Utilities used to Optimize Operating Systems
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Identify Concepts and Procedures
for Creating, Viewing and Managing Disks, Directories and Files on
Operating Systems
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Recognize and Resolve Common
Operational Problems, Common Error Messages and Codes
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Demonstrate the ability to
recover Operating Systems (e.g. Boot Methods, Recovery Console, ASR, and
ERD)
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Use Diagnostic Utilities and
Tools to resolve Operational Problems
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Use Good Communication Skills
including Listening and Tact / Discretion, when Communicating with
Customers and colleagues.
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