Technical Support

Just like having a pen and paper for traditional classes, the following items are essential to your success with online courses. Good luck with your studies.

Important Message for AOL, Prodigy and CompuServe Users using Internal Browsers

Best Viewed

To take advantage of the latest technology incorporated in this site, and to minimize the need for additional plug-in downloads, we recommend using Microsoft Internet Explorer 6.0 or higher on a PC and Safari 1.2 or higher for Mac OS X. Wondering if your browser meets the specs? Test my browser

Disable your pop-up blocker prior to viewing your course, as it may hinder your ability to view course features.

Set your screen resolution to 800 x 600 pixels or higher. For help with your screen settings, see instructions for resizing your screen.

Technical Requirements fo Microsoft Windows Users

Technical Requirements for Macintosh Users

In the event that you are unable to connect to your online learning institution you can use the ALT Access tool, which you can download below, to connect to the site via an alternate route. The ALT Access tool will essentially provide a detour to your online learning institution should the main connection fail. Downloading the tool will take less than five minutes. Notice: This alternate route should only be used when the normal login page is unable to connect to your course(s). ALT Access PC Download

Note: Courseware cannot be accessed using MSN TV (Formerly Web TV).

Satellite & Cellular Internet connections: These connection types are not supported due to the varied issues with satellite and cellular internet connections dropping packets or parts of the information being transferred through the connection. If this is the only connection you have access to please note that you may experience sporadic issues while working in your online courses.

Wireless Routers/Connections: While working in your online courses via a wireless router or wireless connection you may experience problems such as various error messages. If you contact the online Helpdesk please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing you will either need to continue to bypass the router or contact the router's manufacturer's support to further diagnose the source of this problem.

To make the most of your online learning experience, you will also need the following:

An Internet Service Provider (ISP). An ISP is a company that provides you with the software and access necessary for getting onto the Internet. You will need Internet access to take your courses.

An email account. Your email address is established when you sign up with an ISP. Check with your ISP if you do not know what your email address is. Special characters can cause problems with some systems that make it difficult to reach the intended mailbox. We suggest that you do not use special characters, for example, +, &, $, etc., in your email address.