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ILLiad Interlibrary Loan Policies and FAQs
Interlibrary Loan Policies
Interlibrary Loan Request Limits
Failure to promptly resolve these matters will result in the forwarding of unpaid debt (with an additional referral fee) to the University Business Office. Once paid at the Business Office, the student must bring a receipt to the Circulation Desk as proof of payment. Failure to pay library fines and fees referred to the Business Office may result in delays for future registration as well as transcript holds.
Interlibrary Loan Frequently Asked Questions
Who do I contact if I have problems with or questions about interlibrary loan?
Coordinator of Interlibrary Loan: Jessica Bower: (714) 532-7717
Interlibrary Loan Assistant: Justine Lim: (714) 532-6025
How do I request a renewal of an interlibrary loan item?
Please contact the interlibrary loan department by phone or email to inquire about interlibrary loan renewals.
What is ILLiad?
ILLiad is the electronic system you use to request an item through interlibrary loan. The name ILLiad stands for InterLibrary Loan Internet Accessible Database.
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your username should be the same as your Chapman or Brandman username, which is the part that is before the @ symbol of your email address. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
What if I forget my password?
In the event that you forget your password, you can reset your password here. Please change your password once you logon to ILLiad.
What web browser should I use?
You need a web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
· Access ILLiad only from your personal computer or an otherwise secure workstation.
· When using a public workstation:
From time to time we purge older records from our system. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.
What is electronic delivery?
Many libraries send copies of articles to us in electronic format. We are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).
Why does my browser say that you're sending a cookie? What's in it?
The technology that we use sends a Session ID to be stored on your computer. You can refuse this cookie and still use ILLiad without any problems.
Chapman University Leatherby Libraries
One University Drive Orange CA 92866