Here are some of the questions we get asked most often. If you can’t find the answer you’re looking for, please contact us: Amanda Melilli, Brandman University Library Assistant, at acladocs@chapman.edu, (800) 344-5756 Ext. 1 or Annie Knight, Brandman University Librarian, at aknight@chapman.edu, (800) 344-5756 Ext. 2.

Can I request that an item be sent out on a specific date?
No. Unfortunately, due to the amount of requests that we receive on a daily basis, we are unable to hold items to be sent out at a later date of the term. We begin working on requests as soon as we receive them, and checkouts are based on a first come first served basis.

How do I know if my order was sent or not?
Once an item has shipped, you will receive an email confirmation through your Chapman University email account. If you do not receive an email confirmation by the next business day, please call the Brandman University Library Assistant at (800) 344-5756 Ext. 1.

Why would there be a problem with my request?
Problems with an order can arise for a variety of reasons. There are the rare occasions that an item is simply missing in our collection and cannot be located even though the status is marked as available. Other times, items belong to a special collection and cannot be mailed. You will receive an email notification through your Chapman University email account explaining any problems with your order. If you ever have any questions, please contact the Brandman University Library Assistant at (800) 344-5756 Ext.1 or acladocs@chapman.edu.

What does “placing an item on hold” mean?
You can place a “hold” on any item that is currently checked out to another patron. Once a hold has been placed, the item cannot be renewed, and once returned, it will be set aside for the first person who placed the hold. Holds are only available for items checked out to other patrons.

How do I place a “hold” on an item?
You may place a hold by using our online catalog found at the Leatherby Libraries website, www.chapman.edu/library, under Start Your Search. An item with a status of “DUE mm/dd/yy” may be put on hold. When you have pulled up the item record (click on the title until there is only one item listed on the page), look to the upper right for a link entitled Place a hold. Click the link and then enter your name and seven-digit barcode, which is your Chapman ID# (not your username and password). Follow the instructions. If you have any problems placing a hold, please call the Brandman University Library Assistant. If you do not know your Chapman ID#, contact your Brandman University campus.

What happens when my “hold” item is returned?
You will be notified by email through your Chapman email account that the item has been returned and is ready to be checked out. All you need to do at this point is contact our Brandman University department at (800) 344-5756 Ext. 1 to tell us that you still want the item. If we do not hear back from you after five days, the item will either be passed on to the next requester or it will be re-shelved.

How do I know if I have a fine?
You will be notified by a courtesy email through your Chapman email account, or you can check your library account online. To access your library account online, click My Account at the Leatherby Libraries homepage, www.chapman.edu/library. Then, enter your name and seven-digit barcode, which is your Chapman ID# (not your username and password) (if you do not know your ID#, contact your Brandman University campus). This will allow you to not only see if there are any fines, but also the status of all items checked out on your account. Or, you can call the Brandman University Library Assistant at (800) 344-5756 Ext. 1, M-F, 8am – 5pm.

How do I pay a fine?
You can either make a payment in person at Leatherby Libraries or by mail. We accept cash or checks for in-person payment transactions. Only checks (not cash) are accepted for payment transactions through mail. To pay a fine by mail, make checks payable to CHAPMAN UNIVERSITY for the exact amount (we cannot accept rounded numbers) and mail to:

Chapman University
Leatherby Libraries
Brandman University Library Assistant
One University Drive
Orange, CA 92866

Note: We CANNOT accept payment made to your campus. All checks must be sent to the Leatherby Libraries.

I don’t have my Chapman username and password. Can the library give it to me?
Unfortunately, we do not have access to that information. Please call the Computer Service Desk at (800) 344-5756 Ext.4.

I’m having a hard time accessing Electronic Resources. What’s wrong?
If you are having trouble connecting to our online resources, try taking a look at the Library’s online troubleshooting guide: www.chapman.edu/library/help/troubleshooting.html. If you still cannot access our online resources, the Brandman University Librarian is available for help at (800) 344-5756 Ext.2.

 

How do I search for books or videos available at Library?
To find what books, videos, and CDs are available for you to order through Leatherby Libraries, search the Leatherby Libraries Catalog by using the Catalog’s search box located under Start Your Search at the Library’s homepage, www.chapman.edu/library. To limit your search by material type (e.g., books, E-Books, video), use Advanced Search. To order books and videos to be sent to your home, fill out the online Book and Video Request Form at www.chapman.edu/library/centers/acbookorder2.html. Please view teh "How to Find Books" online tutorial. For further assistance, contact Annie Knight, Brandman University Librarian, at aknight@chapman.edu or (800) 344-5756 Ext. 2.

How do I find articles for my research topic?
Leatherby Libraries subscribes to over 135 databases that contain articles (including peer-reviewed), case studies, conference proceedings, news articles, and more. To begin searching for articles, go to Start Your Search at the Library’s homepage, www.chapman.edu/library. Under Databases (Search for Articles), select Subject in the dropdown menu so that you can begin searching databases within your subject area. Please view the "How to Find Articles" online tutorial. For further assistance, please contact the Brandman University Librarian at aknight@chapman.edu or call (800) 344-5756 Ext. 2.

What if Leatherby Libraries does not have the particular book or article I’m looking for?
You may request items not found in the Library’s print or electronic collections through Interlibrary Loan by creating an ILLIAD account. To learn more about Interlibrary Loan and to create your free ILLIAD account, view the brief Interlibrary Loan guide.

How do I find out if Leatherby Libraries has the particular article or journal I’m looking for?
Use Journal Finder to find out if the Library has a particular article in print or electronic format (e.g., full text PDF). The Journal Finder search box is located on the Library’s homepage, www.chapman.edu/library, under Start Your Search. When searching the Journal Finder, type the title of the journal (not the article) in the “Search Titles” search box. For more information, please view the "How to Find Journals" online tutorial.

Can I get help with my research during the weekend?
Yes! The Leatherby Libraries Reference Desk is open Saturday and Sunday, 12-5pm (excluding certain holidays). To contact the reference desk, email Libweb@chapman.edu or call (714) 532-7714.